Snexo does not offer returns under any circumstances.
Please review product details, size charts, and descriptions carefully before placing your order.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How often are customers informed that we offer replacement only (not refunds)?
Replacement Policy (Important)
We offer replacement only, subject to the conditions below:
Eligible Replacement Reasons
Replacement will be considered only if:
The product is damaged during transit
The wrong product or wrong size is delivered
There is a manufacturing or printing defect
Mandatory Video Proof
To be eligible for replacement, the customer must strictly follow these steps:
Unboxing VideoRecord a clear, continuous video while opening the package.The video must start before opening the parcel and clearly show the shipping label.No cuts, pauses, or edits are allowed.
Repacking Video (Return Shipping)When sending the product back to Snexo, the customer must record a clear packing video.The video should show the product condition and the sealing of the package.
****No replacement will be provided without both videos.
Replacement Conditions
The product must be unused, unwashed, and in original condition.
Original packaging, tags, and accessories must be included.
Replacement requests must be raised within 48 hours of delivery.
